Different kinds of help desk callers (infographic)

12 Jul 2013

Computer says no? Then spare a thought for help desk support staff who handle queries and requests from all different kinds of callers, as a new infographic illustrates.

The infographic published by ManageEngine ServiceDesk Plus on Visual.ly takes a lighthearted look at the variety of callers who seek IT assistance from the help desk. There’s the nag, the non-techie, the cry-baby, Mr Know-it-All, the absent-minded, the ‘yes’ man, the escalator, the time passer, and the ‘right now’ guy.

That’s a lot of personalities who are probably having a bad day to contend with.

Former helpdesk technician Brien Posey wrote about his experience in the role on the TechRepublic blog.

“Although I was occasionally stressed because of an exceptionally heavy workload or because I was having a tough time resolving a particular issue, the vast majority of my stress was user-induced,” Posey wrote. “The demands made by end users never ceased to amaze me.”

Help desk image via Shutterstock


Tina Costanza
By Tina Costanza

Tina Costanza was a journalist and sub-editor at Silicon Republic. She came to Ireland from Canada, where she had held senior editorial positions at daily newspapers in Ottawa and Toronto. When she wasn’t saving dangling participles, she was training for 10K races or satisfying a craving for scones.

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