Field sales management company FMI Ltd is branching out into specialist telesales, creating 24 full-time permanent jobs for Dublin in the process.
The outsourced sales company will now provide dedicated outbound telesales services as an extension to its field sales service from the FMI Respond call centre, which will be based in a new 2,000 sq-metre space at the firm’s head office in Dundrum.
Established in 1995, FMI Ltd currently employs 50 people at its head office and clients include Electric Ireland, Kraft Foods, Dog’s Trust, PepsiCo, Glanbia and Bulmers.
The telesales operation is intended to provide a cost-effective alternative in situations where field services are not viable and will also be available for seasonal sales activity, distribution audits and research projects.
“Being the best in the business is what drives us – that’s why we’ve doubled in size since 2007,” said managing director Charley Stoney. “FMI Respond will help build that success by offering a best-in-class facility that blends telesales and field channels. It means that current and new clients will now have the ability to keep in touch with their customers all of the time, using the cost-effective method of telesales, while still maintaining the face-to-face contact of field sales.”
The recruitment of 24 new full-time staff is key to delivering that service and interested job seekers can visit the website to find out more.