Ulster Bank to create 350 new contact centre jobs in Belfast

19 Feb 2015

Some 350 new jobs are to be created at Ulster Bank’s customer contact centre in Belfast to support Ulster Bank, Royal Bank of Scotland (RBS) and NatWest customers.

The announcement builds on the RBS announcement late last year that it was planning to locate an RBS Business Accelerator hub in Belfast, one of eight planned around the UK in a partnership with Entrepreneurial Spark.

Ulster Bank is investing stg£300,000 in additional office space to accommodate the new staff.

Ulster Bank’s Direct Customer Contact Centre in Danesfort, Belfast, already employs a team of 250 people who handle calls and live webchats for Ulster Bank customers in Northern Ireland and the Republic of Ireland.

“Northern Ireland is a very competitive place to do business and we are delighted that our colleagues in Belfast will be delivering the high levels of customer service to our customers in RBS and Nat West as well as Ulster Bank,” the CEO of Personal and Business Banking at RBS Les Matheson said.

“Northern Ireland is a very dynamic marketplace and RBS looks forward to working more closely with Ulster Bank on initiatives like this in the future.”

Belfast image via Shutterstock

John Kennedy
By John Kennedy

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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