US call-centre firm to create up to 400 Dublin jobs

25 Jun 2010

A US firm which provides call-centre services, Stream Global Services, is to create up to 400 jobs in Dublin.

The firm has won a contract with Microsoft to support Xbox 360 customers in the European market.

Earlier this month, Stream announced that it had landed a “multi-year agreement with a leading manufacturer of video game consoles to deliver customer service solutions for the company’s US and European-based customers”.

The call centre firm said it would provide multi-lingual support, in 16 languages, for the video-game console manufacturer’s European customers out of its centre in Dublin.

Stream said at the time that, once fully ramped, the contract is expected to generate more than US$50m per year in revenue. The initial phase of the contract is due to be fully operational in the third quarter of 2010, the call service company said.

Stream currently employs up to 300 staff at its Dublin centre in Santry.

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