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Voxpro expands in Cork with 400 new jobs

17 Oct 2018

Company born in Cork will soon reach 5,000 employees globally, with 3,000 of those jobs here in Ireland.

Business excellence outsourcing company Voxpro has announced 400 new jobs for Cork as well as the opening of a new office at City Gate Mahon, adjacent to its current Cork HQ.

The company, which officially goes by the moniker ‘Voxpro – powered by Telus International’, said the expansion will see the total number of jobs in Ireland grow to 3,000 across Cork and Dublin, and 5,000 globally, with further expansion planned over the next 18 months.

Last year, Canadian technology giant Telus International paid €40m to acquire a majority stake in the Cork company.

Voxpro is scaling operations globally alongside Telus International, with locations across North and Central America, Europe, and an expanding presence in Asia, supporting digital transformation, business excellence outsourcing, IT outsourcing and digital customers in more than 40 languages across the globe.

It grew out of Cork

The Irish company was formed in 1995 by Dan and Linda Kiely, and grew by partnering with innovative, disruptive companies to develop world-class customer experience, technical support, trust and safety, and marketing and sales operations.

“After another exceptional year of growth for Voxpro, we are extremely pleased to be expanding our footprint in Cork,” said Voxpro CEO and co-founder Dan Kiely.

“This current expansion is a direct result of growth with current partners and new partners across multiple verticals in fast-growing tech, including adtech, IoT, fintech, retail, health tech, social media and ride-sharing/transportation.

“We’ve built our reputation partnering closely with some of the best-known and iconic tech companies that are truly changing the world, to deliver exceptional and beautiful customer experiences.

“This rapid growth for Voxpro is testament to the quality of service and talent displayed by our wonderful teammates, both here in Ireland and in our international locations,” he said.

Voxpro’s new Campus 2 in Cork has been built to compete with the standards, capacity and design of Voxpro’s partners’ offices, and will extend to almost 40,000 sq ft.

The new full-time roles will be spread across the breadth of the business in management, training, tech support, customer experience operations, sales, trust and safety, and finance.

“Today’s 400-job expansion represents another milestone for Voxpro and a significant investment for Cork,” said IDA Ireland CEO Martin Shanahan.

“Voxpro is a fantastic story of Irish entrepreneurship, and I congratulate Linda and Dan Kiely on what they have achieved.”

John Kennedy
By John Kennedy

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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