Cloud CRM software player Zendesk, which employs 52 people in Dublin, has opened a new Dublin development centre at Grand Parade, which has room to accommodate up to 150 workers.
The company announced the opening of its Dublin office at the end of 2012, with two engineers and a plan to grow to 25 by the end of 2013. Zendesk reached that number a month early and has more than doubled its headcount in the most recent six months to 52 employees. Zendesk officially launched its first European Data Centre in Dublin in March 2013.
“When I met Zendesk on an investment mission to California, it was clear that this is a highly innovative company with massive growth potential,” said Richard Bruton, Minister for Jobs, Enterprise and Innovation.
“Today’s announcement that it is expanding its operations in Dublin with the capacity to grow from 52 to 150 people is a great boost.”
Zendesk enables organisations to provide superior service to their customers across multiple channels, from their websites, emails and phones to Facebook, Twitter and chat. It has more than 40,000 customer accounts providing customer service in more than 140 countries and 40 languages.
“Zendesk is committed to Dublin and its new location,” said Colum Twomey, vice-president of product engineering at Zendesk.
“We moved from a one-floor location to a new space with three floors and the capacity for as many as 150 people in the future, providing us with lots of room to continue to grow our team.
“We’re also committing to new community engagement projects for 2014 to show our commitment to setting down roots in Dublin. Those commitments include at least €30,000 in financial support to local charities, having at least 80pc of our local employees engaged in at least one community activity in 2014, and 75 hours of volunteer service with local non-profits and community organisations,” Twomey said.
