BT to create 165 new jobs in Belfast

25 Nov 2013136 Views

UK and Ireland telecoms company BT is to create 165 new jobs in Belfast. The new roles, based in a second BT Flex contact centre opening in Riverside Tower, will bring the total number of new jobs BT has brought to Belfast since August 2012 to 270.

The new centre will employ multi-skilled service advisers who can work across any part of BT that requires additional resource for short-term campaigns. Recruitment of advisers and managers will start before the end of November and training will start when the centre opens in the new year.

Colm O’Neill, CEO BT Ireland, said: “Our first BT Flex centre located in BT’s Riverside Tower has been a great success and we are delighted that BT Group has chosen to expand our operation at this location to meet our growing demand for skilled and experienced advisers.”

BT employs more than 2,300 people across Northern Ireland with more than 1,000 of those jobs as a direct result of inward investment.

“Our new centre will help us focus on improving customer experience across all of BT’s functions and, as an innovative model of contact centre support, we’re delighted that Northern Ireland is once again leading the way,” O’Neill said.

Titanic Belfast image via Shutterstock

By John Kennedy

John Kennedy is an award-winning technology journalist who served as editor of for 17 years. He joined Silicon Republic in 2002 to become the fulcrum of the company’s news service. He received of the Irish Internet Association’s NetVisionary Technology Journalist Award 2005 and saw awarded ‘Best Technology Site’ at the Irish Web Awards seven times. In 2011 he received the David Manley Award commending him for his dedication to covering entrepreneurs. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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