Computer says no? Then spare a thought for help desk support staff who handle queries and requests from all different kinds of callers, as a new infographic illustrates.
The infographic published by ManageEngine ServiceDesk Plus on Visual.ly takes a lighthearted look at the variety of callers who seek IT assistance from the help desk. There’s the nag, the non-techie, the cry-baby, Mr Know-it-All, the absent-minded, the ‘yes’ man, the escalator, the time passer, and the ‘right now’ guy.
That’s a lot of personalities who are probably having a bad day to contend with.
Former helpdesk technician Brien Posey wrote about his experience in the role on the TechRepublic blog.
“Although I was occasionally stressed because of an exceptionally heavy workload or because I was having a tough time resolving a particular issue, the vast majority of my stress was user-induced,” Posey wrote. “The demands made by end users never ceased to amaze me.”
Help desk image via Shutterstock