Eishtec, an Irish-based customer support company, will be supporting 320 new staff over the next three years after it announced the opening of a new centre in Craigavon, Co Armagh.
The company has been one of the biggest providers of customer service, technical support, retention and sales services and administration call analytics to EE, one of the UK’s largest telecoms providers.
Since setting up in 2011, Eishtec have developed into a company with 1,100 staff in the south-east of the island in Wexford and Waterford, specifically and the Craigavon office will be their first based in the UK.
The move has been backed by an investment of stg£1.2m from Invest Northern Ireland to provide job creation and training support with further support being provided by Northern Ireland’s Department for Employment and Learning, through its Assured Skills programme.
60 people have been hired immediately as part of the announcement with efforts to recruit the further 240 roles also beginning immediately.
Colm Tracey, Eishtec’s Operational Director, said of the office opening, “The impetus to set up a third customer service centre was through increased demand from our core client, EE. However, our objective is to significantly expand our customer base and the Craigavon site will also service other clients and play a vital role as we diversify and grow our business.”
Adding a similar sentiment, Northern Ireland’s Enterprise Minister, Arlene Foster, said, “When the new jobs are in place, they will generate over £5.5million in salaries. There are a variety of roles, including management and team leader positions. They will offer excellent training and employment opportunities to a wide range of people, from those with experience in customer service to school leavers and the unemployed.”
Customer service image via Shutterstock