Software giant Zendesk announces massive 300-job expansion in Dublin
Impression of how the new Zendesk EMEA HQ will look in Dublin in 2018. Image: Zendesk

Software giant Zendesk announces massive 300-job expansion in Dublin

12 Jul 2017331 Shares

Zendesk is boosting its Dublin presence with an office upgrade and a raft of new hires.

CRM software player Zendesk has revealed plans to expand its team in Ireland to more than 500, with the addition of 300 new jobs.

Zendesk established its first office in Dublin in 2012 with just two engineers focused on expanding the company’s global team.

‘It’s incredible to see how much we’ve grown over the last five years in Ireland’
– COLM TWOMEY

By 2014, this had grown to more than 50 employees supporting product development for Zendesk Talk and mobile products as well as sales, support and operations teams.

Today (12 July) announcing the new hires, Zendesk will move to a new EMEA HQ in 2018, taking more than 58,000 sq ft of office space at 55 Charlemont Place, Dublin.

The investment is supported by the Irish Government through IDA Ireland.

Endorsement for Dublin

“It’s incredible to see how much we’ve grown over the last five years in Ireland,” said Colm Twomey, vice-president of product development at Zendesk.

“The local team includes multiple nationalities bringing a variety of skills, and plays a key role in both Zendesk’s global product development and EMEA sales expansion. This year, we are recruiting for engineering, DevOps, infrastructure, product management as well as Android/iOS development roles.

“We’re also recruiting for a large number of non-tech roles, including in sales, customer advocacy, finance and legal,” Twomey said.

The new building, located on the banks of the Grand Canal opposite Zendesk’s current office at 1 Grand Parade, is under construction and due for completion later this year.

It was designed by Pascal Mahoney of Mahoney Architecture and, upon completion, will carry a LEED Gold sustainability accreditation and a BER A3 energy rating. The space will accommodate about 500 people and will be able to support Zendesk’s continued growth and investment in Ireland.

An Tánaiste Frances Fitzgerald, TD, said: “Zendesk’s decision to create 300 new jobs in Ireland is welcome.”

Software giant Zendesk in massive 300-job expansion in Dublin

Impression of how the new Zendesk EMEA HQ will look in Dublin in 2018. Image: Zendesk

“It is a clear vote of confidence in this country’s international leadership position in technology and professional services, and as a base for European and wider EMEA operations.”

IDA Ireland CEO Martin Shanahan said the expansion is a welcome endorsement of Ireland and its highly skilled workforce.

“Zendesk’s decision to reinvest in its existing operations here in Ireland is reflective of the country’s competitiveness and pro-business infrastructure. I look forward to working with Zendesk as they continue to invest and succeed.”

John Kennedy
By John Kennedy

Editor John Kennedy is an award-winning technology journalist. He joined Silicon Republic in 2002 to become the fulcrum of the company’s news service He was recipient of the Irish Internet Association’s NetVisionary Technology Journalist Award 2005 and Siliconrepublic.com has been awarded ‘Best Technology Site’ at the Irish Web Awards seven times. In 2011 he received the David Manley Award commending him for his dedication to covering entrepreneurs. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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