Cork-headquartered BPO player Voxpro is to create 400 new jobs at a new Silicon Docks office in Dublin.
The expansion will see Voxpro grow the number of employees in Ireland to over 2,000 and 3,000 globally over the next 12-18 months.
The new office, based in Dublin’s Point Village, has been built to compete with the standards, capacity and design of Voxpro’s partners’ offices. Many of these, including Google and Airbnb, are located nearby in the Dublin docklands area.
Voxpro delivers customer contact solutions on behalf of more than 100 companies and organisations worldwide, including Google, Nest and Travelzoo, in addition to multinational corporations and international blue chip companies.
The company, which employs 1,700 people worldwide, was founded in Cork by Dan Kiely and his wife Linda more than 20 years ago.
Global services powerhouse
The company provides tech giants with services such as multilingual customer experience and technical support; trust and safety; risk and fraud activity; social media management, sales, analytics and harnessing product insights.
Last year, Voxpro reported revenues of around €33m and is projecting revenues of €60m for 2016.
In August, the company revealed plans to create 500 new jobs by 2020 at a new US centre of excellence in Athens, Georgia. It is the second such centre to be established in the US by the company – the first is in Sacramento, California, which serves the company’s Silicon Valley customer base.
“This new location facilitates our active expansion, while continuing to exceed the world-class standards demanded of us”, said Voxpro CEO and co-founder, Dan Kiely.
“This rapid growth for Voxpro, which is due to expansion of existing partners and our growing number of new partners in the fintech and IoT areas, is testament to the quality of service and talent displayed by our wonderful employees, both here in Ireland and in our other international offices.”
Voxpro also recently announced the strategic appointment of two new senior executive team members: Brian Hannon as chief commercial officer and Christina Kenny as chief people officer. Also joining as an adviser to the company is Soundwave CEO and lead on bots and AI at Spotify, Brendan O’Driscoll.
Speaking with Siliconrepublic.com at the recent Web Summit in Lisbon, Hannon said that Voxpro is planning to expand in Asia and mainland Europe in the next six to nine months.
Hannon said that over the next three to four years, the company is likely to double in size and could potentially employ between 4,000 and 5,000 people, if the present momentum is sustained.
“The key will be finding the calibre of staff with the right experience to deliver the experiences we want to deliver.
“We will put a lot of effort into ensuring we can hire the right people into the organisation but also keeping them,” Hannon said.
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