Gigglebit: customer care, beware of the customers

17 Sep 2014

Gigglebit is Siliconrepublic’s daily dose of the funny and fantastic in science and tech, to help start your day on a lighter note.

Like any sector, technology has a serious side, and it is often issues within this serious side that make headlines or that organisations need to explore for their business. Malware! Data breaches! Cloud storage! Do I really need this software? Which candidate has the best IT skills for this job? And what the heck is fog computing?

With Gigglebit, we turn the spotlight on humorous and/or amazing content about science and tech, because sometimes the lighter side should be taken seriously, too.

Today we turn our attention to customer care in technology. And we wonder who is most dangerous – the customers or the people meant to be looking after the customers?

Angry customer image via Shutterstock

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years