Almost 30pc of Permanent TSB customers access its website using their smartphones, and so the bank has responded with a mobile app solution.
The Permanent TSB app has been developed in partnership with the Interaction Design Centre at the University College Limerick. For all customers, it provides them with up-to-date information on products and services available from the bank, including information on current rates, terms and conditions, fees and charges.
“Smartphones are taking the place of personal computers for many customers, and with this app customers will be able to do all their routine banking transactions from their phones,” said Paul Flynn, head of online and mobile strategy at Permanent TSB. “Already almost 30pc of those using our website are doing so from their smartphones so this will make that process quicker and easier for those customers and for thousands of others.”
An in-app inbox will be used by Permanent TSB to communicate key information to customers. Users can decide what messages they want to receive, be they security updates, services, products, questionnaires, or news updates.
There’s also a financial reminder tool that allows users to set up alerts to let them know when a bill is due. This service is for customers’ private use and is not shared with Permanent TSB or linked to accounts in any way.
For customers registered for online banking, they can log into their Open24 account using the app and from here they can check their balance, transfer funds, pay bills and perform all the routine transactions they can normally access with online banking. The app also allows Open24 customers to top up their mobiles or access Permanent TSB’s emergency cash service.
The app also comes with a currency converter (updated daily) and a branch locator with a map and contact details.