UPDATE: Apple blames DNS error for outages on App Store and iTunes

11 Mar 2015

Apple has apologised over outages that plagued its App Store and iTunes Store worldwide. It blamed an internal DNS error for the outage.

Apple’s App Store and iTunes Store have been experiencing outages over recent hours and Apple’s submissions service iTunes Connect is also down.

However, after approximately 11 hours of outages the App Store and iTunes Store are coming back online.

Tonight the company explained an internal DNS error was to blame for the outages.

“We apologise to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience,” Apple said in a statement.

After the highs of Monday when Apple revealed an ultra-light and fanless new MacBook as well as revealing more details on the forthcoming Apple Watch, the outage comes as a surprise.

Apple’s App Store is the biggest app marketplace on the planet with over 1bn apps while the iTunes music store has over 200m users worldwide.

Users trying to access the App Store and iTunes in several countries are being met with an error message.

Other users who can access the various stores are unable to complete their purchases.

It is understood that the iTunes Store had been experiencing purchase failures since 5am ET (10am IST).

An entry on the Systems Status page for Apple’s online service read: “Customers may be unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.”

In recent weeks it emerged that Apple is to invest €1.7bn to build and operate two data centres in Europe – one in Athenry, Galway, and another in Denmark’s Jutland, that will both be 100pc powered by renewable energy.

Both data centres will power Apple’s online services including the iTunes Store, the App Store, iMessage, Maps and Siri for customers across Europe.

The new €850m Athenry data centre will be the company’s largest data centre project in Europe, providing 300 jobs during its multiple phases. 

App Store image via Shutterstock

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years