TSSG researcher Eric Robson explains how AI-based commerce is about to become a lot more tangible and safe.

Eric Robson, research unit manager of data mining and social computing at TSSG, told Siliconrepublic.com that the company is working on the next breakout area of AI.

“We are starting up an AI initiative at TSSG all around how people want to communicate with their applications and services,” he explained.

Robson said that his team is working with a number of SMEs in Ireland to advance conversational commerce.

“The challenge is ensuring the machine understands what a person said, and aligning that back to an API call that either gives an answer or triggers a service.

“A lot of that comes down to machine learning and the cognitive power of computing.”

Words by John Kennedy