Jackie Phillips of BT Ireland spoke to Siliconrepublic.com about prioritising critical services and network availability during Covid-19.

When the Covid-19 crisis hit, BT Ireland had to put measures in place to help customers and staff, while making sure that telecoms services continued to run smoothly.

BT Ireland’s director of client management and operations, Jackie Phillips, said ensuring critical services and network availability continued to operate safely and efficiently was the company’s main priority.

“Having the ability to respond and fulfil urgent requirements … has been vital,” she said. This includes Ireland’s emergency 999/112 service, which the company operates.

“In normal circumstances, the emergency call answering services would be operated out of call centre locations on a 24/7 shift rota,” Phillips added. “In order to protect staff and the service, we needed to adapt this pretty quickly and enable flexible home working where appropriate.”


Words by Jenny Darmody