Deloitte’s experts explain the benefits of and barriers to robotic process automation.

“Most Irish companies are actually already using robotic and cognitive automation and, of those companies, about 80pc of them say that their employees are much happier as a result,” said Aoife Connaughton, a senior manager in consulting at Deloitte.

However, according to Deloitte’s global robotics survey, those companies that have started using robotic process automation (RPA) are struggling to scale and reach the full potential of this technology.

For those companies in the early stages of their RPA journey, Connaughton has some advice.


Words by Elaine Burke