Cybersecurity and tech not being used to its full potential are some of the challenges that managers have to get over for the digital HQ to work.

“I think it’s plain to see when you go into the office, there’s not as many bodies and seats any more, so that is a huge adjustment.”

BT Ireland’s head of unified communications, Ailbhe McDarby, spoke to about how the comms space has been impacted by the rise of the so-called ‘digital HQ’ and hybrid working.

She said that when comms systems are integrated into the cloud and there are practices implemented whereby workers can set boundaries to disconnect while not on the clock, “the digital workplace has been fantastic.”

That’s not to say there aren’t challenges when it comes to adopting new tech. “It’s just essential to have user adoption programmes for both the end user and the administrators of the systems” as these tools are only effective if workers know how to get the best out of them.

Security is another concern in the digital workplace. “Staff are now working from everywhere so it’s really important to have the proper security fixtures in place,” McDarby said.

“And this would be like a VPN, or it could be as much as staff being educated on working in public areas.”


Words by Blathnaid O’Dea