Customer service executives are essential to bridging the gulf of understanding between customers and tech companies. We headed to Workhuman to hear about the kind of skills you need to succeed in this role.

No matter how much automation becomes integrated into the modern economic landscape, the human element is still going to be important in the future of work. This is a lesson we have learned and relearned many times in the Careers section.

It is why people such as Yohana Munoz, a customer service executive at Workhuman, are so vital. Munoz is tasked with answering an incredible range of customer queries – in two languages, for that matter.

We caught up with Munoz to find out what her role entails and the type of skills you need to succeed in this field.

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Words by Eva Short