A busy pedestrian street in Galway – where Wayfair is – with bright shopfronts and international flags hanging at the top.
Galway city. Image: Milosz Maslanka/Shutterstock

Online retail company creates 200 jobs in Galway

26 Sep 2018

Wayfair to mark its upcoming 10th anniversary in Galway with the announcement of 200 new jobs.

Wayfair has announced it will create 200 jobs in the west of Ireland alongside its plans to expand its Galway business.

The e-commerce company set up shop in Galway city in 2009 and now, to mark its upcoming 10th anniversary in the west of Ireland, Wayfair is expanding its operations and offering a number of positions for a ‘virtual workforce’ in the region as well as office-based roles.

Wayfair currently employs more than 400 people in its European operations hub in Galway. Minister of State Seán Kyne, TD, said this expansion in Galway reflects the wealth of skills in the west of Ireland. “That companies like Wayfair have chosen Galway as a hub for their European operations is a boost not only for Galway but for the west and the Atlantic Economic Corridor,” said Kyne.

Wayfair’s launch of its new virtual workforce means the e-commerce giant is committed to creating a virtual employee experience for staff who will work remotely from their homes around the region. Liz Graham, vice-president of sales and service at Wayfair, said the launch of the virtual workforce in Ireland will enable the company to “tap into an even broader talent pool and provide new employment opportunities to a wider range of highly qualified candidates”.

The roles available in Galway are in a range of areas including customer service, inbound sales, finance, supplier operations, business analysts, recruitment and training.

IDA Ireland CEO Martin Shanahan said he’s delighted at the news of Wayfair’s expansion. “Our ability to support the expansion of major companies like Wayfair illustrates how regions can provide businesses with the relevant expertise required for such operations.”

The online retailer currently operates customer service centres in Massachusetts, Maine, New York, Utah, Texas, Germany and Ireland. At the end of June 2018, the company had generated $5.7bn in net revenue in the previous 12 months.

Galway city. Image: Milosz Maslanka/Shutterstock

Updated, 9.15am, 28 September 2018: This article was updated to clarify that the Galway site is a European operations hub for Wayfair, not its European HQ.

Jenny Darmody
By Jenny Darmody

Jenny Darmody became the editor of Silicon Republic in 2023, having worked as the deputy editor since February 2020. When she’s not writing about the science and tech industry, she’s writing short stories and attempting novels. She continuously buys more books than she can read in a lifetime and pretty stationery is her kryptonite. She also believes seagulls to be the root of all evil and her baking is the stuff of legends.

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