What does a technical capabilities manager do?
Lynsey O'Neill, technical capabilities manager, Liberty IT. Image: Luke Maxwell

What does a technical capabilities manager do?

17 Sep 2018787 Views

The tech industry is expanding rapidly, creating many new jobs in the process. But do you know what these roles are?

As the world of tech grows, so too does the need for more tech talent. This doesn’t only apply to more people within the roles that already exist, but also more people for completely new roles within the industry.

When these new positions are available, candidates might not be sure if it’s the right one for them, especially if there’s very little information out there for them to properly research it.

One such role is a technical capabilities manager (TCM). Software giant Liberty IT has these roles within the company and we spoke to TCM Lynsey O’Neill to find out more.

We wanted to know what exactly a TCM does and what kind of skills they would use on a daily basis. “The TCM is all about the people,” she said. “It’s about establishing a coaching and mentoring culture within your unit.”

O’Neill said that in traditional project management, the manager would have to focus on both project delivery and support of their people. The problem was that these two elements often conflicted. “The TCM role was brought about to remove that conflict,” she said.

In terms of her daily tasks as a TCM, O’Neill said she would spend a lot of her mornings in coaching sessions discussing career aspirations. She also partners with the tech leads to help build new technical capabilities.

“I don’t think I imagined I’d end up in a role so heavily focused on coaching other people,” she said. She added that while she enjoyed the number of roles she has had at Liberty IT so far, she had found herself frustrated with her lack of time to work with supporting people. The TCM role now gives her that time and space.

So, what kind of person is best suited to becoming a TCM? Unsurprisingly, O’Neill said that if you like working with different types of people, it’s a great role for you. She added that “a strong passion for technology” is important, too.

“It’s challenging working with people every day, but it’s undoubtedly rewarding as well.”

Jenny Darmody
By Jenny Darmody

Jenny is the Careers Editor at Siliconrepublic.com, although she prefers to be known as Careers Overlord. When she’s not writing about the science and tech industry, she’s writing short stories and attempting novels. She continuously buys more books than she can read in a lifetime and pretty stationery is her kryptonite. She also believes seagulls to be the root of all evil and her baking is the stuff of legends.

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