Three men in dark suits stand, socially distanced, on the steps of Government buildings in Dublin.
From left: IDA Ireland CEO Martin Shanahan, Taoiseach Michéal Martin and ServiceNow VP Mark Cockerill. Image: Chris Bellew/Fennell Photography

Software company ServiceNow adds 300 new jobs to its Dublin hub

8 Apr 2021

ServiceNow’s base in Dublin will reach more than 400 employees when recruitment is complete.

At least 300 new jobs will be added at ServiceNow’s base in Dublin city centre.

Roles to be filled will primarily be in engineering and digital sales, with recruitment expected to be completed over the next three years. Select hiring will also take place across marketing, finance, legal and other corporate functions.

The tech company said jobs available will span early career opportunities to senior hires.

‘Dublin is quickly becoming a central hub for global technology talent’

ServiceNow’s growth in Dublin is part of the company’s broader plans for EMEA expansion.

“We continue to see strength in our EMEA business and our hiring plans reflect our commitment to meeting the increasing demand in our business and being the digital transformation partner to our customers,” said Mark Cockerill, vice-president at ServiceNow and head of global privacy.

Cockerill, who is based in Dublin, previously told of the “distinct opportunity” the city represented for ServiceNow as it reaped the benefits of being located among the world’s top tech companies.

“Dublin is quickly becoming a central hub for global technology talent, and we’re looking forward to bringing more great people into our business as we continue to grow,” said Cockerill following this latest announcement.

California-headquartered ServiceNow has been expanding its presence in Ireland over the last number of years with a base in the Silicon Docks area of Dublin. The software company provides a cloud-based platform for digital workflows. Likely driven by the pandemic push for digital transformation, ServiceNow reported more than $4.5bn in total revenues in 2020, marking 31pc growth year on year.

ServiceNow Dublin began operations in 2018 as the company’s intellectual property and development centre. This latest news will quadruple the current headcount to more than 400 employees.

Last summer, the company revealed details of a new data centre in Dublin to help service customers in Ireland and Europe.

ServiceNow’s latest expansion is supported by the Irish Government through IDA Ireland. Taoiseach Michéal Martin, TD, said the announcement is a “huge vote of confidence” in Ireland’s tech ecosystem.

“The Government’s mission in the coming months and years is to get people back to work and rebuild our economy, while at the same time ensuring Ireland remains well placed to thrive in the new green and digital economy of the future, with high-quality, sustainable jobs,” he added.

Tánaiste Leo Varadkar, TD, added that the new jobs will be a boost for the city centre following a difficult year. “The city is quiet now, but it will be bustling again,” he said. “This is another example of the important role FDI has to play in Ireland’s recovery.”

Elaine Burke
By Elaine Burke

Elaine Burke was editor of Silicon Republic until 2023, and is now the host of For Tech’s Sake, a co-production from Silicon Republic and The HeadStuff Podcast Network. Elaine joined Silicon Republic in 2011 as a journalist covering gadgets, new media and tech jobs. She later served as managing editor before stepping up as editor in 2019. She comes from a background in publishing and is known for being particularly pernickety when it comes to spelling and grammar – earning her the nickname, Critical Red Pen.

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