Career memes of the week: call centre agent

14 Jan 20143986 Shares

This week’s career memes pay cheeky tribute to call centre agents, those individuals who handle incoming or outgoing calls for a business, usually in a customer service capacity.

Call centre agents respond to customer queries and requests and strive to resolve their problems as efficiently as possible, all while adhering to company policy.

Call centre agents require excellent interpersonal skills to understand customers' inquiries or complaints and to effectively deal with customers who may be upset. The agents also require good knowledge of their company's telephone and computer systems in order to handle calls.

Call centre agents may not only deal with customers on the phone, but also via email, internet and instant messaging, and thus may work in telephone call centres or multimedia contact centres.

An agent's work schedule can vary, ie, they may work different shifts, so it helps if they are flexible with their time.

In Ireland, a call centre agent/customer service agent can expect to earn an average salary of €18,662-€26,971, according to PayScale.com.

Call centre agent meme

Call centre agent meme 1

Call centre agent meme 2

Call centre agent meme 3

Call centre agent meme 5

Call centre agent meme 6

Call centre agent meme 8

call centre meme 9

call centre meme 10

call centre meme 11

Tina Costanza
By Tina Costanza

Tina comes to Ireland from Canada, where she held senior editorial positions at daily newspapers in Ottawa and Toronto. When she’s not saving dangling participles or managing production at Siliconrepublic.com, she’s training for 10K races or satisfying a craving for scones.

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