BT to create 165 new jobs in Belfast

25 Nov 2013

UK and Ireland telecoms company BT is to create 165 new jobs in Belfast. The new roles, based in a second BT Flex contact centre opening in Riverside Tower, will bring the total number of new jobs BT has brought to Belfast since August 2012 to 270.

The new centre will employ multi-skilled service advisers who can work across any part of BT that requires additional resource for short-term campaigns. Recruitment of advisers and managers will start before the end of November and training will start when the centre opens in the new year.

Colm O’Neill, CEO BT Ireland, said: “Our first BT Flex centre located in BT’s Riverside Tower has been a great success and we are delighted that BT Group has chosen to expand our operation at this location to meet our growing demand for skilled and experienced advisers.”

BT employs more than 2,300 people across Northern Ireland with more than 1,000 of those jobs as a direct result of inward investment.

“Our new centre will help us focus on improving customer experience across all of BT’s functions and, as an innovative model of contact centre support, we’re delighted that Northern Ireland is once again leading the way,” O’Neill said.

Titanic Belfast image via Shutterstock

John Kennedy
By John Kennedy

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

Loading now, one moment please! Loading