Convergys Swords
Image: New Age Cinema/Shutterstock

Convergys to create up to 100 jobs in Swords to support BT in UK

6 Mar 2017

Multinational customer support firm Convergys is to continue its search for new staff at its Swords office with plans to create up to 100 jobs.

From its headquarters in the US, Convergys employs 130,000 people across 150 locations in 33 countries. Recently, it has been recruiting staff at its new Swords customer support office in Dublin.

Convergys began its recruitment back in December of last year, and has so far filled 150 positions.

It announced that it will add at least another 100 positions to bring its total number in Dublin to 250.

With recruitment underway, it said it is actively recruiting for a number of roles across its operational and support functions, to deliver customer service and technical support services to BT broadband and phone customers in the UK.

Stephen Guerin, site director at Convergys Dublin, said: “Dublin has been a pivotal hub for Convergys for over 15 years, and the creation of these new jobs reaffirms our commitment to the Irish market.

“[The previous recruitment] has allowed us to recruit very talented candidates from the local communities in north county Dublin and we have been extremely impressed by the calibre of highly skilled and qualified workers available.

“This growth not only creates more jobs for the local community, it also opens up more opportunities for our existing team to further grow their careers with Convergys.”

Shaky start to 2017 for Convergys

Meanwhile, the general manager of BT Consumer in the UK, Rhianne Mitchell, said:  “Convergys has a strong record of delivering excellent customer experience for EE, which made it a natural choice for BT.

“We’re delighted to be able to partner with Convergys in order to make a significant contribution to economic growth by creating hundreds of jobs in Ireland.”

Overall, the company has had a tough start to 2017. Its earnings report showed a 13pc decline in profits in Q4 of last year compared with the previous year, resulting in its shares reaching a 52-week low in February.

Meanwhile, it was revealed that the company was to lay off hundreds of staff across the US in Oregon, Arizona and Utah.

Colm Gorey
By Colm Gorey

Colm Gorey was a senior journalist with Silicon Republic. He joined in January 2014 and covered AI, IoT, science and anything that will get us to Mars quicker. When not trying to get his hands on the latest gaming release, he can be found lost in a sea of Wikipedia articles on obscure historic battles and countries that don't exist any more, or watching classic Simpsons episodes far too many times to count.

Loading now, one moment please! Loading