Ross Keating, VP of sales; Courtney Graham, VP of customer success; Mats Forsgren, VP operations; Dermot O'Connor, CEO eDesk sitting on some wooden steps in a group.
Ross Keating, VP of sales; Courtney Graham, VP of customer success; Mats Forsgren, VP operations; Dermot O'Connor, CEO, eDesk. Image: Robbie Reynolds photography

Irish e-commerce company eDesk is hiring 150 new staff to support growth

26 May 2022

Most of the 150 jobs will be based in Ireland, but the company is also expanding its presence on the east coast of the US.

Dublin-based e-commerce SaaS company eDesk is planning to create approximately 150 new jobs over the next 18 months.

There will be a focus on tech and product roles, but the company is recruiting across its product, sales, marketing, customer success and customer support divisions. eDesk has also announced a number of executive-level hires, including its new CEO Dermot O’Connor.

The company is expanding its team as it aims to accelerate its growth into the US and EMEA markets. The new roles will mostly be in Ireland, based out of the company’s Dublin headquarters as well as its bases in Skibbereen and Derry.

eDesk is also looking to grow its team on the east coast of the US, and overall aims to bring its total staff headcount to 250.

The company operates a hybrid workplace model, offering remote working as well as office space for its current 97 employees in Ireland and the UK.

Founded in 2012 as xSellco, the company rebranded to eDesk in 2021.

It provides support customer software to online retailers regardless of where they sell online. Its clients include Superdry, Pitstop Auto and Right Deals UK. Amazon, eBay and Shopify are some of the key marketplace partners of the eDesk product.

“E-commerce is so hot right now and eDesk as a product has seen significant growth in recent years, so we are delighted today to announce the growth of our team over the coming months with these new open roles,” said new CEO O’Connor.

“These new hires will continue to support our growth by creating new updates and top tier products to ensure that our customers truly support each individual customer across all of their sales channels, allowing them to more effectively grow their own businesses.”

O’Connor previously co-founded personalisation and customer data company Boxever, which was acquired in March 2021 by US customer experience provider Sitecore.

As well as O’Connor, eDesk has made a number of other senior hires including Ross Keating as VP of sales, Courtney Graham as VP of customer success, and Mats Forsgren as VP of operations.

Ray Nolan, founder of eDesk, said he is “so proud” of the team for getting the business to the point where it can create 150 new jobs. He added that he has “every faith” in O’Connor and the rest of the team to continue on a growth trajectory.

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Blathnaid O’Dea
By Blathnaid O’Dea

Blathnaid O’Dea worked as a Careers reporter until 2024, coming from a background in the Humanities. She likes people, pranking, pictures of puffins – and apparently alliteration.

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