Dublin-headquartered customer communications technology company VoiceSage is to invest more than €1m in a new R&D programme, having secured support from Enterprise Ireland. The company expects to create 10 new technical and engineering jobs over the next 24 months in its Dublin office.
VoiceSage said this latest round of funding will enable the company to respond to the growing market demand for its cloud-based customer communication technologies, with further investment in a range of R&D activities.
Founded in 2003 and headquartered in Dublin and London, VoiceSage has developed technology to enable automated real-time customer conversations. Its cloud-based messaging product and services deliver more than 2m messages a day and are used by businesses serving more than 75pc of the UK population.
In February, the company announced a 32pc growth in sales for the second half of 2012, with a stream of new companies investing in its technology.
Companies that have deployed VoiceSage’s technology to target their customer communications over the past year include Airtricity, Argos, Homebase, Littlewoods, QVC and Eircom.
“VoiceSage is a leading innovator in customer communication solutions. They have already won an impressive client base and this investment will enable them to expand their business further,” said Jennifer Condon, head of International Services and Software at Enterprise Ireland.
Graham Brierton, chief technology officer at VoiceSage, said the company is delighted to have secured the backing of Enterprise Ireland.
“This investment will allow us to accelerate our technology development to meet the growth that market analysts predict,” he said.