Twitter sorry for password reset emails

4 Mar 2014

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Twitter has apologised for a ‘system error’ that resulted in emails being sent to users of the microblogging site by mistake, urging them to change their passwords.

"Twitter believes that your account may have been compromised by a website or service not associated with Twitter," the emails read.

"We’ve reset your password to prevent accessing your account."

The message left many Twitter users locked out of their accounts and wondering if the site had been hacked. It wasn’t, a Twitter spokesman said.

"We unintentionally sent some password reset notices tonight due to a system error," a Twitter spokesman told Re/code. "We apologise to the affected users for the inconvenience."

The number of affected users was less than 1pc of the company’s base, Re/code reported, but those users will still have to reset their passwords to regain access to their Twitter accounts.

Twitter homepage image via Shutterstock

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Tina held senior editorial positions at daily newspapers in Ottawa and Toronto

editorial@siliconrepublic.com