4,200 customers without phone and broadband, Eircom says

2 Dec 2010

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The severe weather has disrupted telephone and broadband access for 4,200 customers across Ireland. Eircom crews by last night had cleared 1,900 faults and restored order to 3,600 customers since Monday.

Following fresh snowfalls and freezing temperatures overnight, about 4,200 customers remain without telephone and broadband services.

Eastern counties continue to be the worst-affected areas. These include Dublin, Wicklow, Wexford and Carlow, as well as parts of Kildare and Meath.

Road conditions today remain poor in many areas, particularly in rural and upland locations and parts of Co Wicklow continue to be inaccessible for technicians.

The worst-impacted areas are Brittas, Blessington, Rathdrum, Aughrim, Roundwood, Glendalough and Newtownmountkennedy.

Damage

“Feedback from our repair technicians indicates that lightning damage, affecting internal wiring, master sockets and modems, is the most common problem,” a spokesman said.

“All available technicians have been diverted onto fault repair for the remainder of the week.

“With forecasts predicting snow and icy conditions to continue through the middle of next week, Eircom again asks customers to be patient as we work to repair all faults as quickly as possible."

Eircom said customers can log faults on the “Log a Fault” section of www.eircom.ie or via customer service line 1901. Twitter users can contact @eircom or the Eircom forum.

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Editor John Kennedy is an award-winning technology journalist.

editorial@siliconrepublic.com