Email responses expected within 30 mins by Irish workers


7 May 2009

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If you’ve been putting off sending that awkward work email, best you look away now, as almost 30pc of Irish workers now expect a response to a business email within 30 minutes, a new survey by Vodafone Ireland has revealed.

The survey, which examined mobile email access across the Irish business sector, found that 62pc of employees tend to respond to a business email within 30 minutes, indicating that the desired response time is being met, with some 40pc of employees saying they would respond to an email within 10 minutes.

On average, it takes an employee 2.5 hours to respond to a work email, with email response time expectations higher in office-based environments – 48pc of office-based staff expect an email response within one hour, compared to 35pc of non-office based staff.

Within the financial services sector, the survey revealed some 74pc of employees would respond to an email within 30 minutes, with 37pc expecting a response to an email in the same timeframe.

In the IT sector, 78pc of employees would respond to an email within 30 minutes, while 32pc would expect a response within the same timeframe, with 51pc of IT staff responding to an email within 10 minutes.

When it comes to the public sector, 72pc of employees said they would respond to an email within 30 minutes, with 57pc saying they would respond to an email within 10 minutes.

“The findings of our research clearly demonstrate that the way businesses approach work is changing, employees want email accessibility to allow them be more efficient with their time, and there is a need to address this change in technology terms,” commented Anne O’Leary (pictured), business & enterprise director, Vodafone Ireland.

“As the number of mobile workers in the Irish business sector continues to grow year on year, mobile email access has become an essential piece of business armoury.”

“One of the more interesting findings relating to the adoption of mobile email is that the strongest need for mobile email devices can be seen within the IT sector. 48pc of sector workers stated a need for mobile email access but only 28pc currently have the facility,” added O’Leary.

Article courtesy of businessandleadership.com