Vodafone has introduced a new unified communications technology it calls One Net that provides small and medium-sized businesses with a landline number for their mobiles.
One Net also comes with a range of call management features such as creating `hunt groups’, where a call gets routed to multiple people, single voicemail and an automated attendant (IVR).
It allows every call to ring on either a desk phone or mobile phone, depending on where the customer wants to answer the call.
The call can then be transferred to any other desk phone or mobile phone within the business without charge.
Customer relationship problems stalk Irish firms
The One Net technology, Vodafone says, aims to address a perceived customer relationship challenge experienced by 80pc of SMEs, according to IDC.
“Businesses are working differently and their customers are the catalyst – demanding better service at all times,” Anne O’Leary, business and enterprise director at Vodafone Ireland, explained.
“Intense competition means businesses need to be different from competitors through service and not just price and One Net provides the edge. Small businesses can now improve their mobility and get the benefits of a hosted phone system that integrates both mobiles and desk phones,” O’Leary added.