Dublin-based Phoenix Technology Group has signed a deal understood to be worth in the region of €250k with UK medical insurance firm FirstAssist to deploy a mission-critical content and business process management solution at two key service centres.
The project was born out of FirstAssist’s management buyout from Royal & Sun Alliance. Phoenix has deployed a solution based on Oracle technology that will work alongside FirstAssist’s main policy administration and claims handling business applications.
The first phase of the project involved the replacement of an existing imaging system that interfaces to Royal & Sun Alliance’s legacy systems to a more modern network infrastructure. The second phase of the project involved a more strategic business process management solution that integrates with the new business systems, allowing a full separation from Royal & Sun Alliance.
Phoenix deployed its own process management solution e2 and an image repository based on Oracle Content Management SDK on a 9i Application Server across 300 users.
The solution is designed to integrate with all FirstAssist’s existing line of business systems (eg policy management and claims systems) to create an electronic and virtual single view of all customer data. As part of the project Phoenix will also manage a major conversion exercise to move existing images from the old RSA repository into the newly developed one.
Mitch Lambton, IT director, FirstAssist commented: “The key drivers in selecting Phoenix were its ability to deliver the solution very quickly at a fixed cost. The work management features in e2, such as e2 Workload Balancer, enable managers to focus on improving team productivity and avoid potential bottlenecks. Also e2 quality assurance features assist us in meeting Financial Services Authority compliance standards.”
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