Apple users get a global data recovery portal

12 Aug 2009

CIOs and Apple users everywhere can now schedule data recovery jobs online for their Apple Macs, servers, applications, files, operating systems as well as iPod and iPhone devices.

Data recovery specialist Kroll Ontrack has launched a global data recovery portal for Apple customers that allows Apple service providers to easily register data recovery jobs in real-time as well as immediate access to data recovery specialists and engineers.

Once the data recovery job is registered via the portal, customers will receive automated updates directly from Kroll Ontrack.

The recovery portal will provide users with comprehensive evaluation and a detailed report specifying which files can be recovered and then track the job on a 24 hour basis.

“We at Mymacdealer, as well as our client, were very impressed by the promptness and personal attention given by the Ontrack Data Recovery team,” said Eric Morris, technician at Mymacdealer, an Apple Service Provider and recent user of the customised web portal.

“Kroll Ontrack simplified the data recovery process, we look forward to working with them more in the future.”

Kroll Ontrack says it has specifically dedicated research and development resources to making Apple-specific data recovery breakthroughs.

It recently launched an enhanced suite of data recovery technology for both Mac OS X Mail and Microsoft Entourage e-mail, as well as data recovery capabilities for Apple Xsan 2 clustered file system for Mac OS X.

“Apple Service Providers and users can now more easily benefit from the 20 years of data recovery experience and dedicated Apple expertise Kroll Ontrack has to offer,” said Ciaran Farrell, business development manager for Kroll Ontrack Ireland.

“With the new global data recovery portal, customers who need data recovery have easier access to a much-needed service when data loss occurs,” Farrell added.

By John Kennedy

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years