Irish bank AIB has renewed a support contract with Hewlett-Packard (HP), where the technology giant will manage a large proportion of the bank’s mid-range systems in Ireland, the UK and worldwide.
“This new deal will ensure significant savings for the AIB group across the board, while also securing top-quality support services from HP Ireland,” said Vincent Smith, head of Infrastructure for AIB Group.
The contract will not only give AIB access to HP’s highly skilled engineers. it will also provide the bank with access to high-tech early warning tools and predictive systems that ensure potential interruptions are proactively identified.
The three-year deal covers support of all of AIB’s estates for HP Proliants, Unix and Non-Stop systems and associated software.
It represents a consolidation of service vendors, improved and consistent service level agreements (SLAs), proactive maintenance, asset-tracking and consultancy services across the AIB Group.
As a result, significant cost-savings and service enhancements have been achieved by AIB.
“Having worked closely with AIB for many years, we look forward to extending the portfolio of services and further enhancing our relationship,” said Karl Power, head of Technology Solutions at HP Ireland.
“The benefits of this comprehensive service management solution includes consolidation of support contracts, enhanced service levels, comprehensive asset-tracking, all resulting in a high-quality, flexible and cost-effective solution,” Power added.
By John Kennedy