Dublin-based software company iQuate has released an improved version of its remote managed services package, iQRMS, which it claims can dramatically reduce the number of engineers required by an IT company to support its business.
“Each time we speak with a service provider their issues are consistent. They need to deliver a unique, top-quality IT service to their customers without hiring dozens of support engineers,” said Patrick Durkin, iQuate CEO.
IQRMS is clientless and as such doesn’t need special client software to be installed on the machines it monitors or audits.
This clientless delivery reduces the time and money IT companies would otherwise have to spend on deployment and installation of software.
Due to its pay-as-you-grow licence model, iQuate said that it typically suits “mid-tier IT services companies that deliver managed services, provide traditional IT ‘break-fix’ services, or support remotely managed complex applications”.
Many UK and Irish IT service providers such as Data Electronics, MoreSoft, and Serco already use iQRMS.
“Delivering IT managed services is a multi-billion euro market globally and this release positions iQuate as a leader in delivering the infrastructure that will enable that market,” said Durkin.
IQuate’s customer base ranges in areas from legal and financial institutions through to government bodies, technology companies and small to medium enterprises looking to streamline their IT department.
By Marie Boran