BPO giant Concentrix to create 1,000 new jobs in Belfast

10 Apr 2014

Belfast awoke to news this morning that 1,000 new jobs are to be created in the city by business process outsourcing (BPO) giant Concentrix. The company already employs 1,400 people in the city.

The expansion is understood to involve an investment of around €36m.

The investment, supported by Invest Northern Ireland, is to be announced this morning by Northern Ireland First Minister Peter Robinson and Deputy First Minister Martin McGuinness.

Invest Northern Ireland has offered the company almost stg£3.5million of support for the business services jobs, many of which will be multi-lingual and involve technical support services.

The Belfast operation supports 33 languages, from Arabic and Bahasa to Tagalog to Ukrainian and many more, including regional dialects.

The expansion is believed to involve the purchase of the former Maysfield leisure centre, involving a €12m acquisition of the buildings and site.

The biggest ever job creation project supported by Invest NI

Enterprise Minister Arlene Foster said: “This is the biggest ever job creation project supported by Invest NI and is a tremendous endorsement of Northern Ireland’s credentials as an inward investment location.

“Investments such as this provide valuable job opportunities for a variety of people, particularly those returning to work, those who have experienced a period of unemployment and young people.

“The company considered a number of other locations before choosing Belfast. The availability of a skilled workforce, the competitive property costs as well as the efficiency of the company’s existing operations and Invest NI’s support secured the investment for Northern Ireland.”

Concentrix’s operations in Belfast currently service a number of high profile, blue-chip international companies.

Senior VP of Concentrix Philip Cassidy said: “Our strategy is to grow global revenues significantly over the next three years; this will require us to put in place over 1,000 new posts. Since we set up operations in Belfast, we have achieved excellent service delivery and now want to build on this to expand our European base.”

“The support provided by Invest NI, the quality of people and the cost competitive business environment makes Northern Ireland a very attractive location for us.”

Belfast image via Shutterstock

John Kennedy
By John Kennedy

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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