New project will help Pitney Bowes to focus on developing a next-generation e-commerce and payments platform for global brands.
Tech giant Pitney Bowes is to create 100 jobs at its new operations centre in Dublin.
The operation would comprise a client support centre as well as a research and design (R&D) centre.
‘A major reason for selecting Dublin is the talent, and it has a well-established and experienced e-commerce ecosystem’
– GEORGE BERZGAL
The 100 new jobs will span technical support, customer support and e-commerce R&D.
Pitney Bowes currently operates a global e-commerce centre in Dublin, supporting cross-border retail for many of the world’s most iconic retailers and brands.
The new Pitney Bowes client support centre team will be located alongside their global e-commerce colleagues in Fitzwilliam Square West.
Why Ireland wins at e-commerce
Speaking with Siliconrepublic.com, Audrey Lynch, director of European client operations at Pitney Bowes, explained that the company is establishing centres of excellence around the world.
A vital reason for Ireland winning the 100-job project was language availability, but also the abundance of client experience skills.
“We needed a location where languages and client support skills were available, and we need people who can support complex accounts with many locations requiring different solutions,” she said.
George Berzgal, vice-president for EMEA at Pitney Bowes’ global e-commerce group, told Siliconrepublic.com that the business is growing fast.
“A decade ago, we started helping with the shipment and logistics of parcels. We began having conversations with eBay in the US, and they approached us about enabling them and their sellers to transact and ship internationally.
“We are now extending that relationship to all marketplaces globally, and starting with eBay in the UK.”
Berzgal added that the company supports more than 230 retailers, including traditional bricks-and-mortar businesses such as Harrods, as well as Japan’s Rakuten and China’s Tmall, which is responsible for 65pc of e-commerce transactions for the Alibaba group.
“We automate e-commerce and run around 300 storefronts on our platform that enable retailers to sell cross-border, whether they are buying or selling in the Middle East [or] in Hong Kong.
“Another component is the whole logistics side of things, first mile to last mile. The reason behind our investment is that the e-commerce space is dynamic and fast-moving. Our investment has been substantial in this area, especially around logistics and payments.
“A major reason for selecting Dublin is the talent, and it has a well-established and experienced e-commerce ecosystem.”
Lynch explained that out of the 100 staff, about 60 will work in client operations and 40 will work as part of the e-commerce team.
“Ireland’s diverse multilingual talent pool and pro-business infrastructure make Ireland the ideal destination for companies like Pitney Bowes,” said IDA Ireland chief executive Martin Shanahan.
“I am delighted that they have chosen to establish both a customer support centre and a high value R&D project in Ireland. I wish the company every success and offer the continued support of IDA Ireland in the future.”