425 new jobs for Dublin to support major video game console

5 Jul 2010

Enterprise Minister Batt O’Keeffe has confirmed that Stream Global Services is to create 425 high-quality jobs in Dublin over the next 12 months as part of a €2.5m investment to support a major “video game console manufacturer,” rumoured to be Microsoft.

The new positions will provide technical support in 17 languages across Europe. The investment is supported by the Government through IDA Ireland.

Stream Ireland Ltd will invest €2.5m in a new dedicated solution centre in Swords, Co Dublin.

Stream Global Services is a premium business process outsource service-provider specialising in customer relationship management for Fortune 1000 companies. The company employs 30,000 workers based in 50 centres in 22 countries, supporting more than 35 languages.

The company has signed a deal with a leading manufacturer of video game consoles to provide consolidated European technical and customer support for “a popular gaming product” – rumoured to be Microsoft’s new Xbox 360.

Stream’s background

Stream, which has been in Santry, Co Dublin, since 1995, employs 325 workers providing customer support services to a range of clients, including travel, telecommunications and consumer products.

Announcing the jobs today, O’Keeffe said: “Stream’s decision to choose Ireland to offer pan-European support to a leading video-game manufacturer demonstrates to the global investment community that we continue to attract top global players in these difficult times for the world economy.

“The significant number of jobs adds momentum to Ireland’s economic recovery and generates confidence in our capacity to outperform competitors for foreign direct investment wins.”

“Stream is excited to establish our new centre in Ireland,” the chairman and chief executive of Stream, Scott Murray, said.

“This investment is one of the most important by the company in the region in recent years and we are very satisfied in the ability of our Irish operations to deliver excellent service solutions.

“We are confident that our nearly 20 years experience offering complex services in customer care and technical support, coupled with our extensive language support and global footprint, will enable us to provide the most comprehensive and value-based solution for our client.”

Immediate recruitment

The country manager for Stream Ireland, Martin Schoppler, said that recruitment is to commence immediately at Stream’s dedicated media and entertainment centre in Swords.

“With Ireland’s availability of highly qualified and skilled workers, we look forward to counting Dublin as a pivotal hub of our European presence.”

The chief executive of IDA Ireland, Barry O’Leary, said the investment reinforces Ireland’s reputation as one of Europe’s leading locations for business services companies.

“IDA’s strategy ‘Horizon 2020’ identifies growth in international services and services innovation as key features of the global economy in the future.

“This significant win for Ireland demonstrates that the country is well positioned to benefit from growth in the services sector globally.

“Today’s announcement by Stream builds on the thriving digital media and games industries in Ireland,” O’Leary said.

John Kennedy
By John Kennedy

Editor John Kennedy is an award-winning technology journalist. He joined Silicon Republic in 2002 to become the fulcrum of the company’s news service He was recipient of the Irish Internet Association’s NetVisionary Technology Journalist Award 2005 and Siliconrepublic.com has been awarded ‘Best Technology Site’ at the Irish Web Awards seven times. In 2011 he received the David Manley Award commending him for his dedication to covering entrepreneurs. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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