UK 4G mobile provider Everything Everywhere (EE) is to create 300 new customer service jobs in Derry. The new site will be managed by Convergys, and is set to open in late spring, with recruitment for the new roles to begin shortly.
EE has 28m customers in the UK and is a 50:50 joint venture between Deutsche Telekom and Orange following the merger of their respective T-Mobile and Orange businesses in the UK.
The company was the first operator to offer 4G in the UK, covering major cities like London, Bristol, Birmingham, Cardiff, Edinburgh, Leeds, Liverpool, Manchester and Southampton.
“EE has delivered the UK’s biggest, fastest and most reliable mobile network,” said Olaf Swantee, CEO of EE.
“I am immensely proud of what we have achieved and I am now determined that within 18 months, I will be able to say that EE has done for customer service in the UK what it has done for networks.
“This is great news for both job-seekers in Derry and our customers across the UK.”
In February this year, EE set out plans for a jobs drive that will see more than 1,000 customer service jobs transferred from overseas call centres to the UK.
The location of the remaining roles for the UK will be announced in due course.
“Following the Invest in NI conference chaired by the prime minister and the first minister last autumn, I am delighted that EE, along with its partner Convergys, have today announced that they will be opening their newest customer service centre in Londonderry and bringing 300 jobs to Northern Ireland,” said Arlene Foster, the Northern Ireland Minister for Enterprise, Trade and Investment.
“This shows that the Northern Ireland workforce can compete and win on the quality of service they offer.”
Derry image via Shutterstock