100 new jobs for Dublin as e-commerce giant Pitney Bowes expands
Image: Montri Thipsorn/Shutterstock

100 new jobs for Dublin as e-commerce giant Pitney Bowes expands

25 May 201774 Shares

New project will help Pitney Bowes to focus on developing a next-generation e-commerce and payments platform for global brands.

Tech giant Pitney Bowes is to create 100 jobs at its new operations centre in Dublin.

The operation would comprise a client support centre as well as a research and design (R&D) centre.

‘A major reason for selecting Dublin is the talent, and it has a well-established and experienced e-commerce ecosystem’
– GEORGE BERZGAL

The 100 new jobs will span technical support, customer support and e-commerce R&D.

Pitney Bowes currently operates a global e-commerce centre in Dublin, supporting cross-border retail for many of the world’s most iconic retailers and brands.

The new Pitney Bowes client support centre team will be located alongside their global e-commerce colleagues in Fitzwilliam Square West.

Why Ireland wins at e-commerce

100 new jobs for Dublin as e-commerce giant Pitney Bowes expands

From left: George Berzgal, VP of EMEA global e-commerce at Pitney Bowes; Martin Shanahan, CEO of IDA Ireland; Minister for Jobs, Enterprise and Innovation Mary Mitchell O’Connor, TD; and Audrey Lynch, director of European client operations at Pitney Bowes. Image: Maxwells

Speaking with Siliconrepublic.com, Audrey Lynch, director of European client operations at Pitney Bowes, explained that the company is establishing centres of excellence around the world.

A vital reason for Ireland winning the 100-job project was language availability, but also the abundance of client experience skills.

“We needed a location where languages and client support skills were available, and we need people who can support complex accounts with many locations requiring different solutions,” she said.

George Berzgal, vice-president for EMEA at Pitney Bowes’ global e-commerce group, told Siliconrepublic.com that the business is growing fast.

“A decade ago, we started helping with the shipment and logistics of parcels. We began having conversations with eBay in the US, and they approached us about enabling them and their sellers to transact and ship internationally.

“We are now extending that relationship to all marketplaces globally, and starting with eBay in the UK.”

Berzgal added that the company supports more than 230 retailers, including traditional bricks-and-mortar businesses such as Harrods, as well as Japan’s Rakuten and China’s Tmall, which is responsible for 65pc of e-commerce transactions for the Alibaba group.

“We automate e-commerce and run around 300 storefronts on our platform that enable retailers to sell cross-border, whether they are buying or selling in the Middle East [or] in Hong Kong.

“Another component is the whole logistics side of things, first mile to last mile. The reason behind our investment is that the e-commerce space is dynamic and fast-moving. Our investment has been substantial in this area, especially around logistics and payments.

“A major reason for selecting Dublin is the talent, and it has a well-established and experienced e-commerce ecosystem.”

Lynch explained that out of the 100 staff, about 60 will work in client operations and 40 will work as part of the e-commerce team.

“Ireland’s diverse multilingual talent pool and pro-business infrastructure make Ireland the ideal destination for companies like Pitney Bowes,” said IDA Ireland chief executive Martin Shanahan.

“I am delighted that they have chosen to establish both a customer support centre and a high value R&D project in Ireland. I wish the company every success and offer the continued support of IDA Ireland in the future.”

John Kennedy
By John Kennedy

Editor John Kennedy is an award-winning technology journalist. He joined Silicon Republic in 2002 to become the fulcrum of the company’s news service He was recipient of the Irish Internet Association’s NetVisionary Technology Journalist Award 2005 and Siliconrepublic.com has been awarded ‘Best Technology Site’ at the Irish Web Awards seven times. In 2011 he received the David Manley Award commending him for his dedication to covering entrepreneurs. His interests include all things technological, music, movies, reading, history, gaming and losing the occasional game of poker.

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