Dublin Airport named world’s ‘Best Airport Twitter Feed’

28 Mar 2014

Dublin Airport has been named as having the world’s Best Airport Twitter Feed in the Moodies awards for airport digital communications for the second year in a row.

Dublin Airport, which has almost 69,000 followers on Twitter, edged out Amsterdam’s Schiphol Airport and London Heathrow – both of which were highly commended – to win this year’s Best Airport Twitter Feed award. Brisbane Airport, Denver International Airport, London Gatwick Airport and Los Angeles International had also been shortlisted for the award.

Dublin Airport was also highly commended in this year’s Moodies awards in the Best Use of Social & Digital Media by an airport, Best Single Social Media Marketing Campaign, and Best Mobile App categories.

“It is gratifying to see that Dublin Airport can benchmark itself against the best and largest airports in the world and come out on top in the area of social media and digital communications,” said Dublin Airport Authority (DAA) chief communications officer Paul O’Kane.

Beating the world’s biggest airports at social media

Dublin Airport operates the world’s fifth largest airport Twitter account, the twelfth most liked airport Facebook page, the world’s second largest airport Instagram account, and the twelfth most popular airport You Tube account. Ranked by passenger numbers, Dublin is the world’s 83rd largest airport.

Social media allows Dublin Airport to connect directly with its customers in a friendly and engaging way and to build deeper relationships with them.

The Moodie Award is Dublin Airport’s second social media award in a week, as last Thursday it picked up the Communications Award at the Irish Logistics and Transport Awards for its social media activity.

There were a total of 150 entries to the Moodies Awards and the applications were scored against specific separate criteria, including customer engagement, visual appeal, quality of content, and impact on the traveller experience.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years