Irish software firm wins strategic deal in Malaysia

13 Sep 2011

Irish software company QMS Software’s flagship technology Ulysses has been selected by Canon in Malaysia as its strategic business platform for sales management.

“Canon is adopting Ulysses to manage our entire sales force throughout Malaysia so that the salespeople not only get more time to sell, but also get to sell smarter with the information Ulysses provides,” Mr Ooi, commercial director of Canon Malaysia stated at the signing ceremony for the official awarding of contract to QMS Software Asia Pacific for the supply of their Ulysses CRM solution.

“Ulysses enables us to deliver an outstanding service to our customers,” Ooi, continued. “Staff can instantly access the complete, accurate and up-to-date customer information in Ulysses.

Ulysses will be deployed at Canon’s headquarters in Shah Alam and across Canon Malaysia’s seven branches.

“Easy customisation, rapid implementation and effortless integration with their ERP solution were the key reasons that Canon chose Ulysses as the platform for sales automation,” said Ooi. “The level of service we get from QMS Software Asia Pacific is absolutely superb.”

Irish software success in Asia

Ulysses provides a complete view of customer interactions across sales, marketing, customer service and support. Teams can collaborate and respond promptly and knowledgeably to customer inquiries and sales opportunities. Powerful process automation capabilities, along with a highly customisable platform, help businesses achieve stronger sales results.

Ciaran Cannon, Minister of State, Ireland, and Irish Ambassador Declan Kelly, also attended the signing ceremony.

“QMS demonstrates just what can be achieved in Asia by Irish technology companies with a quality product and service offering,” Cannon said.

“Their prestigious and rapidly expanding client base is clear evidence of the success of QMS.”

Photo: Left to right, Lim Chew Shan, managing director, QMS Software Asia Pacific; Duncan Styles, CEO, QMS Software; Ciaron Cannon, Irish Minister of State; Mr Ooi, commercial director, Canon Malaysia; and Declan Kelly, Ambassador of Ireland to Malaysia

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years