Texas communications, test and network intelligence player Tektronix Communications has acquired Irish technology firm Arantech for an undisclosed sum.
Dublin-based Arantech is a leading provider of customer experience management (CEM) technology for mobile operators.
The terms of the acquisition have not been disclosed.
Arantech’s technology helps mobile operators to optimise their customers’ experience on devices such as smart phones, and helps fulfil the experience gap – the difference between what traditional network management systems see and what customers actually experience.
“Addressing the customer experience gap is a critical component of the Arantech strategy, and managing this gap is a top priority for carriers,” said Rich McBee, president, Tektronix Communications.
“Together, the two companies will offer the most innovative, scalable customer experience management and monitoring solutions available today. By managing and optimising the network from the customer perspective, carriers will be able to proactively build enhanced loyalty, strengthen their brand and increase revenue.”
Tektronix Communications has significant presence in the global wireless market, with a worldwide support infrastructure and a strong financial position to enable continued growth for Arantech, McBee said.
Arantech also further strengthens Tektronix Communications’ Network Intelligence solution set by broadening the suite of applications offered to wireless operators around the world, McBee explained.
Arantech will continue to operate as an Arantech-branded, stand-alone line of business within the Tektronix Communications’ Network Intelligence Solutions portfolio.
Its products, Tektronix promised, will remain equipment-vendor independent and will continue to work with any vendors’ installed probes, including those from Tektronix Communications.
In addition, Arantech will retain its own dedicated sales and services organisation, R&D, marketing and product development.
By John Kennedy
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