US technology services company ACS is to establish an international customer support centre in Cork. The company has already started recruiting key people, including systems engineers and administrators, and expects to employ a total of approximately 100 people over the next three years.
Dallas-based ACS provides business process outsourcing (BPO) services to companies such as MetLife, Motorola and General Motors.
“The company will add significantly to the business base in Cork and provide a range of career-enhancing opportunities for graduates in the information technology and business management sectors,” said the Tánaiste Mary Harney TD, speaking at the announcement. “It is a timely arrival in Cork and I am confident that the company will attract the dynamic people it requires into this important new centre.”
It is building centres around the world, including locations in Europe, to support its global client base and sees the Cork centre as initially providing services in human resource outsourcing, network and systems management, and technical helpdesk for clients. As outsourcing of business and IT services is a significant growth area worldwide, ACS has the potential not only to provide major service to existing clients and to some of the overseas companies in Ireland, but also to attract new global clients to its Irish centre. Cork will play a key role in the growth of ACS across the EMEA (Europe, Middle East, and Africa) markets.
With market capitalisation at $6bn, ACS had revenues of $3.8bn at the end of 2003 and profits of $491m. The company employs more than 40,000 people to support client operations worldwide.
By Brian Skelly