Arvato Financial Solutions, part of global business process outsourcing provider Arvato, has revealed 50 new jobs at its shared services centre in Blanchardstown, Dublin, following a multi-million euro contract secured with Eircom Group.
Following a competitive tendering process involving several national and international outsourcing companies, Arvato has been awarded a multi-year contract with Eircom Group to provide all of its business to consumer collections and back office support facilities.
As part of the contract, the company has been tasked with re-engineering all of the telecoms provider’s credit management processes and plans to do so using state-of-the-art technology, sophisticated customer and payment profiling models, and multi-layered payment solutions.
As a result of the contract win, 50 jobs will be created at the firm’s office in Blanchardstown Corporate Park. The team here will be looking after cash collections, including customer service.
“We are delighted to be able to add to the current job creation drive. The 50 new jobs represent both a strong endorsement of the local talent pool and underlines both Eircom and Arvato’s continued contribution to the local and national economy,” said Bryan Mouat, CEO of Arvato Financial Solutions, UK and Ireland.