Second IT problem hits Ulster Bank this month

12 Dec 20131 Share

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Technical problems are dogging Ulster Bank for the second time this month, with customers having trouble accessing current transactions, wages not being paid into accounts and other payments not being processed.

“We are currently missing a batch of credits, however, we are investigating this as urgent," The Belfast Telegraph reported advisers as having told customers online.

Ulster Bank has apologised to customers for this latest glitch and also said it is working to fix the problem as soon possible and that no customers will be left out of pocket.

This past 3 December – Cyber Monday, the biggest online shopping day of the year – Ulster Bank customers were unable to use their credit or debit cards or access their online accounts.

The bank had said it will compensate customers who were affected by that computer breakdown, which began at parent company Royal Bank of Scotland.

The IT disaster called to mind the massive computer debacle in the summer of 2012 that left thousands of customers in the UK and Republic of Ireland unable to conduct ordinary banking. That problem cost the bank €103m to resolve.

Ulster Bank image by Brendan Howard/Shutterstock.com via Shutterstock

Tina held senior editorial positions at daily newspapers in Ottawa and Toronto

editorial@siliconrepublic.com