FCS Global provides pro bono unified comms system to suicide prevention charity Console

20 May 2013

Ronan Kelly, international business development manager, FCS Global; Barry Dillon, regional sales director, ShoreTel; and Paul Kelly, CEO and founder, Console

FCS Global, the Irish-owned worldwide provider of communications solutions, is implementing a new ShoreTel unified communications (UC) system for suicide prevention and support charity Console.

Console offers suicide bereavement and prevention services and resources around Ireland and the UK. All of its free services are delivered by fully qualified and accredited counsellors, psychotherapists and psychologists, to those who have been affected by suicide.

As a corporate social responsibility initiative, FCS Global is implementing the ShoreTel UC solution on a pro bono basis, to aid Console’s expansion, as the charity is seeking to increase the number of centres it has around Ireland and the UK, and to improve the helpline services it provides to the public.

Due to the highly time-sensitive nature of the services Console offers, it is essential that anyone calling its helpline can be put through to the most appropriate adviser as quickly as possible.

With the new system, Console now has call centre capabilities, enabling callers to be instantly routed to the relevant person, regardless of where they are based.

On the back of a new ShoreTel partnership, FCS Global has implemented ShoreTel’s IP phone system with unified communications and contact centre throughout its own worldwide network.

“As a charity working in challenging economic times, and against a backdrop of high suicide rates in Ireland, Console relies heavily on the kindness and support of local communities and businesses,” Console CEO Paul Kelly said.

“This generous partnership with FCS Global and the installation of the ShoreTel system will enable Console to streamline operations and aid the further development of our centres and 24-hour helpline service in Ireland and the UK. This will undoubtedly assist us in achieving our ultimate aim, to reduce the high levels of suicide here in Ireland,” Kelly said.

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years