DCM gives voice to Diacom

18 Jul 2003

Dublin communications experts Digital Communications Management (DCM) has sold its voice maintenance business to voice communications specialists Diacom after being made an offer it couldn’t refuse. The cost of the deal has not been disclosed.

Under the terms of the agreement, Dublin-based Diacom will gain and service more than 600 existing voice maintenance contracts and will take over all service level agreements and technical staff.

DCM said the sale would free up the company to focus on selling voice and data products together with developing data network and managed services.

“The integration of the DCM base now affords Diacom increased economies of scale and a critical mass of customers will enable us to leverage our purchasing power with systems manufacturers,” explained Diacom’s director Bill Lloyd, who formerly worked with DCM and approached the company with an offer for the voice maintenance business.

Diacom distributes communications systems in Ireland for Tandberg, Tadiran and Siemens and its customer base ranges from simple voice solutions for small firms up to highly sophisticated computer telephony integration (CTI) products for contact centres.

Established in 1978, DCM is one of Ireland’s most prominent communications firms, specialising in network architecture and security services. The company’s bluechip client base includes the Offices of the Houses of the Oireachtas, Irish Rail, the Mater hospital, the Law Society, Fyffes and A&L Goodbody.

DCM’s managing director Alan Long said: “The magnitude of this offer by former business colleague Bill Lloyd provided only advantages for DCM Group. Diacom will retain the existing technical staff in order for customers to continue to receive the high level of service that they have experienced from DCM Group. The majority of these customers will also remain as DCM Group data customers. We can now concentrate on developing and delivering additional solutions to them.”

By John Kennedy