Ulster Bank hit by IT meltdown on biggest online shopping day of the year

3 Dec 2013

Ulster Bank customers were unable to use their credit or debit cards or access their online accounts yesterday – Cyber Monday, the biggest online shopping day of the year.

The bank apologised to customers who were locked out of their accounts during what amounted to be an IT breakdown.

The bank said it will compensate customers who were affected.

The computer breakdown began at parent company Royal Bank of Scotland.

The IT disaster called to mind the massive computer glitch in the summer of 2012 that left thousands of customers in the UK and Republic of Ireland unable to conduct ordinary banking. The glitch cost the bank €103m to resolve.

Yesterday – Cyber Monday – was the biggest online shopping day of the year and certainly the beginning of a hectic offline sales season in stores throughout Ireland and the UK.

Customers were left at tills unable to complete transactions or pay bills.

Customers took to Twitter to vent their frustration:

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The bank also took to Twitter to calm customers:

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Ulster Bank image by Brendan Howard/Shutterstock.com via Shutterstock

John Kennedy is a journalist who served as editor of Silicon Republic for 17 years