Irish banking technology firm CR2 has signed an enterprise agreement with South Africa-headquartered Standard Bank Group to deploy multi-channel banking services across the African continent.
Standard Bank will use CR2’s BankWorld technology to deliver improved services to customers across its ATM network as well as delivery services over the internet and phone channels.
Standard Bank has been a CR2 client for 12 years, providing ATM and international debit card services to its customers across Africa.
“Our migration from CR2’s Sparrow platform into BankWorld is a great evolutionary step for us,” said Dr Alewyn Burger, Standard Bank’s chief operations officer.
“The service from CR2 has been excellent, the functionality is good and the current infrastructure has been very reliable so when it came to deciding on our next-generation partner and platform it was an easy decision,” Burger added.
Traditionally, ATMs have provided customers with direct access to their accounts and a limited range of services. CR2’s BankWorld system allows banks to significantly extend the services they offer, using this established and trusted channel.
CR2’s chief executive Martin Dolan said that the company’s BankWorld technology gives banks the freedom to define their own transactions, extending the range and type of services available at the ATM. It also allows banks to offer additional services and brand each ATM by market segment or ATM location.
“Standard Bank is one of the biggest banks in its target markets and the 108th largest commercial bank globally. It is known for its innovation and leadership style,” said Dolan.
“This exciting project provides a platform for the bank to further consolidate its market leadership status by deploying the latest multi-channel technology,” said Dolan.
By John Kennedy